Maxxi Building Product Co., Ltd has a 14 days return policy!
If a problem occurs with the product, Maxxi Building Products Co., Ltd has a return policy within 14 days of the date the product was delivered to the customer. A product is processed through the “Return & Exchange Policy” under the following conditions:
Requirements for a Full Refund
Item must be in new condition and unused.
Item must be returned with all original packaging and accessories.
The shipping cost is covered by the customer.
Customers are able to exchange or return a product if there is a problem with the product such as the wrong model, color, not working or any condition that prevents the normal function of the product
The product must not be defective/damaged by the customer
Receipt/Document confirming the payment from the bank or the email, sale slip/tax invoice must return with the product.
The product must be unused, the product brand or price tag must be intact and be returned with all original packaging and accessories, as well as warranty document and manual. The product must be under the condition determined by the manufacturer and shall not fall into the condition of the non-returnable products.
Product provided under the condition of promotion such as premium, exchangeable product, purchasing product, etc. must be returned together with the major product.
Expense occurred from the transportation of the returning product, gift-wrapping cost, special package, installation, and other Service Fees are non-refundable.
Remark: The following products are not refundable;
Special order products/order to manufacture
Clearance/Special price products
Product in bad condition
No original packing
Maxxi Building Product Co., Ltd will not accept the returned product if it is returned because it does not suit the customers' personal taste and style.
If there is a problem that occurred upon receiving the product or by transport please note that on the signage for receiving the product. If it’s possible to take a photo of the problem and send the photo and a copy of the transport receipt with signage to firstname.lastname@example.org. IMPORTANT to notify the carrier in writing.
Return / Change of goods
If it’s possible to take a photo of the problem and send the photo and a copy of the transport receipt with signage to email@example.com
Describe the problem in a written email to firstname.lastname@example.org or call +66 (0) 32 827 150
The customer will be responsible for the transportation fee until the inspection of the product is done and Customer Service will contact the customer. Send back with Thailand Post EMS or/and if special transport please contact Customer Service.
Maxxi Building Product Co., Ltd reserves the right not to refund in cash for every case. The options for refund are:
Transfer to customers’ bank account (same name on the account as the order) excluding bank account fee. Transfer within 7-15 days after confirmation to accept the return
Refund as a coupon to be used as cash in maxxi.co.th, within 7 days after confirmation to accept the return
Refund the credit amount to customers credit card, within 15 days after confirmation to accept the return